Support

How can we help?

Answers to the common questions are below. If you're stuck, email us and a real person will reply.

Contact support

Email support@orbbii.com. Tell us your macOS version and what you were doing when things went wrong, and we'll get back to you.

Email support
FAQ

Common questions.

How does sync work, and do I need to sign in?

Orbbii is local-first: everything is saved on your Mac first, so it works offline and you don't need an account to use it.

To sync across devices, sign in under Settings → Orbbii Cloud with Apple or an email and password. Orbbii then syncs in the background whenever you're online, and you can press Sync Now in the same place at any time. Sync is free.

How do I delete my account?

You can delete it yourself in the app: open Settings → Orbbii Cloud and choose Delete Account…. This permanently deletes your Orbbii account and all of its data on our servers, revokes every sign-in (including any AI assistant you've connected), and can't be undone. You'll choose whether to keep a copy of your data on your Mac.

How do I connect Orbbii to my AI (Claude, ChatGPT, Grok)?

Orbbii works with Claude, ChatGPT, Grok and any assistant that supports custom (MCP) connectors. In your assistant's settings, add a custom connector, paste https://orbbii.com/mcp/orbbii, and sign in with your Orbbii account. In Claude, that's Settings → Connectors → Add custom connector.

The Connect your AI guide has setup steps for each assistant, example prompts, the list of tools, and how to disconnect.

How do I share an adventure, and how do I take a link down?

Open the adventure and click Share Adventure. You can:

  • save a portrait or square image of your plan,
  • export your full plan as a PDF, or
  • publish an unlisted public page with Plan and Explore views. Only people who have the link can open it.

Only the places you choose are shared. Tasks, private notes and calendar dates stay private.

To take a page down, open Share Adventure again and click Revoke link. The page stops opening straight away. Images or PDFs you've already sent can't be recalled, and publishing again creates a new link.

Where does my data live?

Your data is always on your Mac. If you sign in to sync, a copy is stored on Orbbii's servers so it can reach your other devices. We don't sell your data or use it for ads. The Privacy Policy has the details.

What do I need to run Orbbii?

A Mac running macOS 14 Sonoma or later. Orbbii is free on the Mac App Store, with no in-app purchases. iPhone is coming soon.